Privacy Policy

01Data We Collect

We collect personal data when you:

• Submit an enquiry form on our website
• Enrol in one of our AI engineering tracks
• Contact us by email or telephone
• Visit our website (automatically collected via cookies)

Data categories collected:

• Name and contact details (email address, phone number)
• Enquiry content and programme interest
• Enrolment and payment records for enrolled learners
• Assignment submissions, feedback records and completion data
• Technical data: IP address, browser type, pages visited (via cookies)

Legal basis for processing: consent (enquiry forms and cookies); contract performance (learner enrolment and programme delivery); legitimate interest (website operation and programme improvement).

Retention: Enquiry data is retained for 12 months. Learner records are retained for 5 years after track completion for record-keeping purposes. Cookie data is retained according to the cookie durations described in our Cookie Policy.

02How We Use Your Data

• To respond to enquiries and provide information about our programmes
• To administer enrolment, track progress and deliver programme content
• To issue completion records and related documentation
• To process payments (via third-party payment providers)
• To improve website content and user experience using aggregated analytics
• To comply with legal obligations under Malaysian law

We do not sell, rent or share personal data with third parties for marketing purposes. Data is shared with service providers only where necessary to operate the programme (e.g. cloud hosting providers, payment processors) and under contractual data protection terms.

03Data Protection Measures

• Data is stored on servers with encryption at rest and TLS in transit
• Access to personal data is restricted to programme staff who need it to perform their role
• Third-party service providers are assessed for their data protection practices before use
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority within the timeframes required under Malaysian law

04Cookies

We use cookies for essential website operation and optional analytics. You can manage cookie preferences through the cookie banner shown on your first visit or through our Cookie Policy page, which includes controls for each cookie category.

05Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing based on your consent
• Limit processing in certain circumstances
• Request erasure of data we no longer have a lawful basis to retain
• Object to processing based on legitimate interest

To exercise any of these rights, write to [email protected]. We will respond within 21 days. If you believe your rights under the PDPA have not been respected, you may lodge a complaint with the Department of Personal Data Protection Malaysia.

06Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before submitting personal data to them.

07Age Restriction

Our programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

08Changes to This Policy

We may update this policy from time to time. If changes are material, we will notify enrolled learners by email. The updated policy will be published on this page with a revised date at the top. Continued use of the website after an update constitutes acceptance of the revised policy.

09Data Controller Contact

Tensorloom

Persiaran APEC 12, 63000 Cyberjaya, Selangor, Malaysia

Email: [email protected]

Phone: +60 3 8319 4726